Terms and conditions of sales in relation to installation

Between you (‘the customer’) and Security Junction (‘us’).

The proposed installation of the security system is designed to help reduce the risk of loss or damage to your premises or to help you in regards to managing health and safety so far as this can be done by the use of this type of security equipment. Please note, we are unable to guarantee that the system cannot be vandalised, tampered or have the power removed. We will not be held responsible for any losses or incidents due to system failure.

A minimum deposit of 50% payable on acceptance of the quotation and prior to works commencing. For larger projects of more than 5 working days we may ask for additional staged payments and this will be outlined in the main proposal.

The full balance is payable immediately upon completion of the work by our service engineer.

Payments are to be made by one of the following methods: Cash (not exceeding £4000 and with prior approval), bank transfer. Cheque payment will only be accepted from Local Authorities, Schools & colleges or with prior consent.

All monies are to be paid promptly. If payment to us is overdue, we will charge you interest at 2% over the base rate of HSBC Bank, from the date of our invoice until the date you pay. We also charge and additional late payment fee of £90 for invoices outstanding for more than 7 days.

All quotes are valid for a period of 60 days unless otherwise agreed in writing.

We reserve the right to amend the quotation costs under the following circumstances:

If you require the work to be carried out more urgently than agreed.

If you change the specifications

If your premises are in some way unsuitable for the equipment and this was not apparent during the course of the telephone/e-mail conversation or if there are circumstances which we should have been made aware of.

If any other special circumstances arise and we were not made aware of in writing when supplying our original quotation. This may include:

Re-visits from the technicians/engineers for reconfiguration of the system.

The installation work is outside the working hours of 8.00am – 6.00pm Monday – Friday, except statutory holidays. Requests made by the customer to install outside these working hours may incur additional charges.

Engineers are asked to work outside standard practices of installations. Unless stated on the quotation or we were made aware in writing when supplying our original quotation. Installs should be carried out in easily accessible areas without the need for additional labour work. This includes:

Underground or overhead cabling
Building work
Removal of floor boards, Carpet lifting/laying
Erecting poles
Excessive cable containment
Exceptionally high ceilings

The above will incur additional charges as agreed by the company representatives if required.
Additional charges may be made if our engineers are not provided with access to doors, shutters, windows, or any other areas where cables and equipment need to be installed thereby incurring extra cable length. In any case, the customer will not be liable for extra costs beyond their reasonable knowledge.

The company (Security Junction) will endeavour to deliver and/or complete the systems installation as soon after receipt of an order as possible, but cannot accept any responsibility or liability whatsoever for any claim arising in connection with any delay in delivery or completion howsoever caused.

You agree to give us and our workers full access to your premises to survey, measure, install, test and service the equipment. You also agree to provide an adequate electricity supply for the equipment to operate correctly. If our work is interrupted or delayed because of a problem with access, or the electricity supply is inadequate, we may make an additional charge. We are not liable if completion is delayed due to circumstances beyond our control. By signing the contract with us, you guarantee that you have full authority to allow the installation and no other consent is needed.

If you would like to cancel an installation you’ve arranged online or over the phone, you are entitled to a 14-day cooling-off period during which you can cancel for any reason and get your money back.

If a ‘Commencement Order‘ agreement has been signed by the customer, in order to allow us to commence work prior to the expiry of the 14 day cancellation period, you understand that if you subsequently cancel the contract within the 14 day period, you will be asked to pay for any work that has been carried out prior to the cancellation.

To ensure consistency of installation, quality and service our engineers will perform pre and post installation checks on the equipment and will photograph completed installations.

We will provide full training on completion of installation.

We provide a warranty period of 24 months on all our products unless otherwise agreed and stated in main quotation
The customer must notify us immediately of a fault occurring with the security system and we will repair such fault as soon as possible after receiving notification.

We guarantee that we will repair faults in the installed system free of charge within the warranty period from the installation date.

The guarantee does not apply if we believe or have reason to suspect that changes have been made to a system/products supplied by our company or to faults caused by the following:

If the system configuration has been tampered with including network connections.

Malicious damage or vandalism.

Camera or equipment positions have been changed/moved by any party other than our engineers

Consumables including lamps, batteries.

Additions to the system not carried out by our engineers

Work carried out by police, fire or other authorities, or by any telecommunication agency or other party.

A call out fee of at least £150 will be charged if the fault / malfunction caused to the system has been made by the user and not a defective part / installation. For example, if an engineer attends to assess a ‘no video’ issue that has been caused by the customer accidentally or otherwise cutting, or disturbing the installation cables / components, a fee will be chargeable. If upon investigation there is a faulty part this will be repaired or replaced with no fee payable within the warranty period.

If we are unable to configure the remote viewing on the day of the scheduled installation due to IT technical issues, ISP unavailability or lack of details such as Router IP address, username or password then further charges will apply to remotely configure, or to revisit to complete the set up.

The company (Security Junction) cannot be held liable for client IT issues such as change of router, failed connection, change of internet service provider, reset of router, new mobile phone, loss of settings on the router or a new operating system.

The company (Security Junction) shall not be liable, unless due to our own negligence for the costs of any work, repairs or replacement of equipment which results from fire, electrical power surge, storm, flood, accident, neglect, misuse or malicious damage.

The company (Security Junction) does not warrant or represent that that the operation of the installation will be uninterrupted or error free. We provide the system to assist in the security of the clients’ premises but does not thereby warrant the security of the property, the customer or the contents therein.

The company (Security Junction) does not act and shall not be deemed to act as an insurer of the customers’ property or contents contained therein and gives no warranty that by virtue of the installation of the system, the property or contents contained therein are completely secure or inviolable.

The company (Security Junction) shall have no liability in contract, unless due to our own negligence for any loss suffered and in particular, we do not accept any liability whatsoever for any consequential loss or damage (including loss of earnings or profits) which may arise from any malfunction or defect of the system.

The terms and conditions given in this contract do not affect your rights under the Sale of Goods Act or Unfair Contract Terms Act.

Security Junction shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, strikes or labour disputes, embargoes, government orders or any other force majeure event.

This contract is governed by the laws of England and Wales, Scotland or Northern Ireland as the case may be and each party submits to the jurisdiction of the Courts thereof.

We are completely sure that you will be very pleased with any purchase you’ve made from us – but if there’s something you’re not happy with we are here to help. Please do let us know if there is a problem and we will work with you to correct the problem where required.

Please call us on 01626 248000 or email info@securityjunction.co.uk

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